Voicemail System
General Info
We use Jive for our phone system. Here are a few of the more common tasks you will need to know how to do:
Check Voicemail
See your phone guide to learn where to find voicemail on your phone.
1. Dial *99 (Watch Video) from your phone or press the Messages key. Depending on the phone model, this button may have an envelope icon on it.
2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
3. Dial your password (default is 0000).
1. Dial *99 (Watch Video) from your phone or press the Messages key. Depending on the phone model, this button may have an envelope icon on it.
2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
3. Dial your password (default is 0000).
Watch Video
1. Log in to the mobile app.
2. Tap the phone icon from the bottom of the screen and then tap Voicemails.
3. Tap the play icon to listen to a voicemail. Tap a voicemail entry for additional options.
1. Log in to the mobile app.
2. Tap the phone icon from the bottom of the screen and then tap Voicemails.
3. Tap the play icon to listen to a voicemail. Tap a voicemail entry for additional options.
Manage Voicemail
Desktop & Web App
1. Select Voicemail in the left sidebar.
2. Hover over a voicemail and then click the trash icon.
Mobile App
1. Tap the phone icon on the bottom.
2. Tap Voicemails.
3. Swipe left on a voicemail and then tap the trash icon.
Desk Phone
1. Dial *99 from your phone or press the Messages key.
Note: Depending on the phone model, this button may have an envelope icon on it.
2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
3. Dial your password (default 0000).
4. Press 1 for new messages or 2 to open a different folder.
5. Once you have found the message you want to delete, press 7.
1. Select Voicemail in the left sidebar.
2. Hover over a voicemail and then click the trash icon.
Mobile App
1. Tap the phone icon on the bottom.
2. Tap Voicemails.
3. Swipe left on a voicemail and then tap the trash icon.
Desk Phone
1. Dial *99 from your phone or press the Messages key.
Note: Depending on the phone model, this button may have an envelope icon on it.
2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
3. Dial your password (default 0000).
4. Press 1 for new messages or 2 to open a different folder.
5. Once you have found the message you want to delete, press 7.