Who to contact for all the things!

Send a message in the #salesforce_support Slack channel to let the team know you need access to Gong.

If you need to make changes to or need help with Google or Gmail you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com

Everyone here at eFileCabinet has access to Office 365 online. To access it, please sign on to https://www.office.com/

Once you are logged into office.com you can create new Word, Excel, or PowerPoint documents. Here are detailed instructions for doing this.

Once you have created your document, you can store it in Rubex and edit it using the Microsoft Office Addin for Rubex.

Requesting Microsoft Office Desktop Apps

If your position requires you to have Office Desktop Apps, you can request a license from IT by following this procedure:

• Submit a ticket at https://ithelp.efilecabinet.com
  • In your ticket, please set the subject as “Request for Microsoft Office Desktop Apps”
  • In the body of the ticket please explain the task that you need to perform in the desktop app that cannot be performed in the online version.
• Once we get manager approval, we will submit the request for approval.
• If your request is approved, we will activate your license and you can download the software by logging into office.com with your existing account.

Please note that Salesforce is logged in using your Azure AD (Microsoft) credentials. If you need help with that password you can contact IT to give you a temp password by submitting a ticket at ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com.

For other issues with Salesforce, send a message to the #salesforce_support Slack channel to receive support.

IT admins Slack. If you need to make changes with Slack or need help with Slack you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com