Who to contact for all the things!
This is information for how to access certain services or software
6sense (ABM Platform)
mderossi@revverdoc.com is the admin for this.
Adobe
If you need access to an Adobe product you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
Apollo
Please send a message in the #salesforce_support Slack channel for access or help with this.
AppInsights
If you need access to AppInsights, please submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
Avalara
Please send a message in the #salesforce_support Slack channel for access or help with this.
Azure AD / Microsoft
We use Azure AD for our main directory. Every employee should have an account in Azure AD. These Microsoft credentials can be used to login to many services here at eFileCabinet.
If you need a password reset or anything changed with your account, please email ithelp@efilecabinet.com or submit a ticket at ithelp.efilecabinet.com
Azure DevOps
If you access to Azure DevOps, please email ithelp@efilecabinet.com or submit a ticket at ithelp.efilecabinet.com
Your ticket will be routed to our CloudOps team. In your ticket please specify what you need access to any why.
Billing / Credit Cards
For company credit cards and sending in expense reimbursement requests please email expenses@efilecabinet.com
Invoices or bills can go to accountspayable@efilecabinet.com
BookStack (internal.efilecabinet.com)
If you need to make changes to or need help with this site (BookStack) you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
ChatBot
To make changes to ChatBot you will need to become an admin. To become an admin please submit a ticket to ithelp.efilecabinet.com and request admin access for ChatBot.
chatbotintegration@efilecabinet.com is the ChatBot owner and is managed by IT
Chili Piper
Please send a message in the #salesforce_support Slack channel for access or help with this.
Computer software or hardware
IT sets up the computer with basic software and controls the software available in "Company Portal."
For help with your computer or software you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
Docusign
If you have a question about Docusign, please go to the Slack channel #salesforce_support. When you create a ticket select the "DS" option.
Please contact someone on the marketing team if you have questions about Facebook.
Gong
Send a message in the #salesforce_support Slack channel to let the team know you need access to Gong.
Google Analytics
97th Floor currently helps us manage this. You can reach out to mderossi@revverdoc.com if you have questions related to Google Analytics.
Google / Gmail
If you need to make changes to or need help with Google or Gmail you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
Lastpass
If you need to make changes to or need help with Lastpass you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
Please contact someone on the marketing team if you have questions about LinkedIn.
Marketo
Please contact Mirella.
For help with the Marketo integration please send a message in the #salesforce_support Slack channel.
Office 365 Desktop
Everyone here at eFileCabinet has access to Office 365 online. To access it, please sign on to https://www.office.com/
Once you are logged into office.com you can create new Word, Excel, or PowerPoint documents. Here are detailed instructions for doing this.
Once you have created your document, you can store it in Rubex and edit it using the Microsoft Office Addin for Rubex.
Requesting Microsoft Office Desktop Apps
If your position requires you to have Office Desktop Apps, you can request a license from IT by following this procedure:
- Submit a ticket at https://ithelp.efilecabinet.com
- In your ticket, please set the subject as “Request for Microsoft Office Desktop Apps”
- In the body of the ticket please explain the task that you need to perform in the desktop app that cannot be performed in the online version.
- Once we get manager approval, we will submit the request for approval.
- If your request is approved, we will activate your license and you can download the software by logging into office.com with your existing account.
Outreach
Please send a message in the #salesforce_support Slack channel for access or help with this.
OwnBackup
Please send a message in the #salesforce_support Slack channel for access or help with this.
Phone System / Jive
If you need to make changes to or need help with the phone system you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
Rubex
If you need to make changes to or need help with your personal Rubex account you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
If you need to make changes to or need help with corporate Rubex account, please contact People & Places by emailing humanresources@efilecabinet.com
Salesforce
Please note that Salesforce is logged in using your Azure AD (Microsoft) credentials. If you need help with that password you can contact IT to give you a temp password by submitting a ticket at ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com.
For other issues with Salesforce including CPQ and billing, send a message to the #salesforce_support Slack channel to receive support.
Security
If you have a question in regards to security please email security@efilecabinet.com. If you are reporting a phishing email or smishing text, please include a screenshot.
Slack
IT admins Slack. If you need to make changes with Slack or need help with Slack you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
If you would like to install a Slack app, please submit a ticket and state the reason for needing the Slack app.
Smartsheet
If you need access or information for Smartsheet, please contact Kelsee Beck (kbeck@revverdocs.com).
TalentLMS (training.efilecabinet.com)
Our internal training is done using TalentLMS.
If you need to make changes to or need help with TalentLMS you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
Totango
Please contact Mike Edlefsen.
For help with the Marketo integration please send a message in the #salesforce_support Slack channel.
Visual Studio
If you need access to Visual Studio or need to edit your account in some way, please send an email to ithelp@revverdocs.com
(Note for IT: Management is found at https://manage.visualstudio.com/)
Wordpress
mgarn@revverdocs.com and brice@revverdocs.com are the admins for Wordpress.
Zoom
If you need to make changes to or need help with the Zoom you can submit a ticket by going to ithelp.efilecabinet.com or emailing ithelp@efilecabinet.com
ZoomInfo
Please send a message in the #salesforce_support Slack channel for access or help with this.