New Hire Onboarding - IT Information

Revver IT Information

Welcome to Revver! If there is ever an issue with your hardware or software please don't hesitate to contact the IT team. This page is designed specifically for new hires to become acquainted with things related to IT while working here at Revver. Please read through this entire article.

A note about phishing / smishing

Bad actors are always on the lookout for people updating their LinkedIn profile or moving to a new company. As a new employee your are a special target for email and text message attacks. If you receive an email that seems suspicious, please double check the email address that it is coming from. If someone sends you a text message claiming to be an executive or colleague, please know that unless you have explicitly given out your phone number, you should not expect a text message from a colleague. If ever you are in doubt, please use Slack as a way to confirm an email or text message.

You will be required to complete security training after completing this IT onboarding training.

Note about eFileCabinet

Revver was previously known as eFileCabinet. You may see some documentation or screenshots that still refer to eFileCabinet. Please note that while we are continually changing old documentation and images you are still likely to read or see something that references our old name.

Hardware

Each employee is provided a laptop and up to two external monitors if they work in the office and a single monitor if they work remote. Employees can also be given a USB-C hub, and external mouse and keyboard upon request. If you need additional hardware for your role, you can make a request via an IT ticket.

Please take your computer home daily.

You are expected to take good care of your computer. If your computer incurs hardware damage, it should be reported to IT immediately so it can be repaired or replaced.

Computer Life Cycle

Each computer has a three to four year life cycle. This is determined by the purchase date of the computer and not the date you received it. Once the computer has reached the end of its life cycle, IT will reach out to the employee using it and offer an upgraded computer. The old computer will be repurposed as a test or team machine or sold as surplus.

Software

Your computer will come with the OS default software installed. If you need to install additional software, the best method for doing this is by opening "Company Portal" and browsing the approved software available there (you can do this by searching for "company portal" in the Windows search bar or Mac spotlight search).

While you can install software outside of the software in Company Portal, we ask that you submit a ticket to IT before installing any software that you have any concerns with. IT can then either add the software to the Company Portal or give you approval to manually install it on your computer.

Please note that the software available in the company portal in Mac and Windows are different. The options for Mac are much more limited. If you need to install software not available in the company portal, you can install software via the Apple store.

Computer updates

Each computer is setup with automatic updates. Major updates are only applied during a reboot. It is recommended that you often reboot your computer at the end of the work day to avoid forced reboots during a more inconvenient time. If you ever experience issues with your computer one of the first things you should check is whether or not your computer has installed all of the updates (including the optional driver updates).

Device Management

Revver uses Intune for our device management. The main benefit of Intune is that it allows us to take inventory of our computer hardware and evaluate the compliance of each device. If devices are reported to not be in compliance (for example, the hard drive is not encrypted) then Intune can help us to remotely encrypt the device. Intune can also help us to update and install software.

Endpoint Security

Microsoft Defender for Endpoint is what we use here at Revver for our advanced threat detection. While we have this as a tool to help us mitigate potential security issues, the best security practice is for you to use safe browsing habits. Do not connect to unknown or unprotected Wi-Fi networks. Don't download software you are not familiar with. Be careful with the websites you visit. If you have any questions or think your computer might be compromised, please go to ithelp.revverdocs.com and submit a ticket.

Software you will need to login to regularly

As I guide you through the different services we have and how to login, please follow along and login to each service rather than reading.

IT ticketing system (Zammad)

If you need any IT help, you can submit a ticket at ithelp.revverdocs.com.

Once you are logged in, you can submit a ticket by pressing the green "+" button in the bottom left or use the "Create your first ticket" link if you have not previously created a ticket.

To create a new ticket, you will add a subject or title, then you will add your message. You are welcome to submit a ticket now just to say "hi" if you would like. In the dropdown, select if it is a Security or IT issue, then press "Create".

Once you have a ticket created you can view all your tickets on the Overview page. With your ticket open you can add information and change the state of the ticket.

When IT responds to your ticket, you will get an email of the ticket contents. You can reply directly to the email if you would prefer that to logging into the ticketing system. Additionally, if you wish to create a ticket by email, you can send an email to ithelp@revverdocs.com

Revver's internal documentation (where you are right now)

If you have a question about anything, the first place you should look is here (https://internal.revverdocs.com)

The structure of this site is divided into "Shelves" (departments), "Books" (categories), "Chapters" (sub-categories), and "Pages" (articles). It will be useful to browse through the different shelves to get an idea of what information is available.

Who should be using this?

Everyone at eFileCabinet should be using this for internal documentation, instructions, and general information. Once you login for the first time it will create an account for you with viewer permissions only. Viewer permissions will enable you to view all articles (unless hidden by the department) and comment on articles. There is also an "Revver - General" shelf that everyone in the company will have edit access to.

If you need the ability to create or edit content, please go to https://ithelp.revverdocs.com and submit a ticket. In the ticket please specify your role and what shelf you would like to be able to edit.

Finding Content

You can browse all content by clicking on any link you see on the main page. If you are looking for specific information however, you should use the search bar at the top of each page.

For example, if you want to know how to get access to software or a service like Gong, you can type in "Gong" in the search bar and look through all the pages (or articles) that show up.

Getting familiar with our documentation

Please spend a few minutes looking around and familiarizing yourself with this site. Many of the questions you have as an employee will be answered here.

Useful documentation from our People & Places department

Our People & Places department has put together a convenient list of useful links for you here in BookStack!

These links will take you to company information, such as our Org Chart, Company Phone List, Office Map / Floorplan, eFC Community Department Directories, Company Calendars, Benefit Information, Benefit Provider Websites, and Payroll / Timekeeping / HRIS information. Also included, is a link to the “Fun Facts About You” form. Please complete this form so that we can learn more about you!

For Managers, there are links to Onboarding, Orientation, Promotions / Raises, IT, and Offboarding forms.

Links to Documents & Forms for Managers and Employees

Contacting IT

The best way to contact IT is by submitting a ticket at https://ithelp.revverdocs.com. You will need to login using your Microsoft credentials. Tickets submitted within working business hours will be read and responded to generally within 30 minutes.
You can also find a link to submit a ticket in your "Revver" bookmarks folder

If you have an emergency situation that requires a response in less than 30 minutes, you can Slack McKay Christensen.

Logging into your Google Chrome browser

You can use whatever browser you prefer here at Revver but you will need to use Chrome for the duration of this onboarding as there are several bookmarks built-in that you will need to use later.

After your account has synced fully, you should see a bookmark folder called "Revver" in the top left corner of the screen (note; you may need to open a new tab to see it). You can press Ctrl+Shift+B to toggle the bookmarks bar on or off; if it is off it will still show up when you open a new tab.

Logging into Office 356

Navigate to https://www.office.com and press the "Sign in" link or button. Login with your Microsoft credentials that were provided.

Everyone at eFileCabinet has a license to the online version of Microsoft Office.

If you need the file on your computer sent to someone else, you will need to export the file.

If your role requires you to have the desktop version of Office, please follow this process.

Logging into Slack

Please go to https://revverdocs.slack.com or open the Slack app on your computer (if it is not already installed you can download and install it using the Apple or Microsoft store). Click on the "Sign in with Google" icon and sign in with your Google credentials.

Logging into LastPass

You should have received an email from LastPass inviting you to use LastPass. In Gmail, search for "LastPass" until you find the invitation email. It should look similar to the screenshot below. If you have not received an email from LastPass, please submit a ticket at https://ithelp.revverdocs.com and request that IT resends your LastPass invite.

Press the "Activate LastPass" link and follow any instructions it gives.

You will not need to create a Master password for LastPass; it will use your Microsoft credentials. The LastPass Chrome extension should be automatically installed on Chrome if you are signed in. If you don't see the LastPass extension you should login to Chrome and make sure Bookmarks and Apps are synced. Once the extension is installed you should be able to find it in the upper right corner of your screen.

If you have not used LastPass before or are not very familiar with it, please view a basic guide for LastPass here.

Logging into Zoom

Zoom is what we use for video calls. Most employees are provisioned the basic license Please navigate to https://zoom.us/signin and press the Google icon to login

You should also install the Google Calendar Add-on for Zoom. Please navigate to https://calendar.google.com/ and press the "+" icon on the far right side of the screen. Click on the Zoom Add-on to install it and follow the instructions it provides.

Logging into Revver

Click on your eFileCabinet bookmarks folder then go to "Revver - Revver Login". (Note; you may need to open a new tab or window to see the bookmark folder)

Your username is your email address but you do not yet have a password. To create a password, click on the "Forgot password" link then go to Gmail and check for the new email sent to you. Follow the instructions in the email.

How to gain access to the Revver community

The eFC Community contains company information, including the Org Chart, Phone List, eFC Community Department Directories, Office Map / Floorplan, Benefits (Guides and Info), Company Handbook, How To Guides, etc.

To access the Revver Community in Rubex, please log into it using the instructions below:

Go to https://myapps.microsoft.com/signin/2ddac645-0a28-4f68-b647-b349dbec2806?tenantId=571003ed-707e-4f16-af3e-e786fc9e146c
Use your corporate email address to login
Go to https://account.revverdocs.net/#/auth/login
Enter your email address then click "Next"
Select "Sign In using Revver Corporate"

You should now be able to login with your new password and see a screen like this.

Once you are in Revver, navigate to the most recent year for benefits. Revver Corporate>Revver Community>Revver Info>Benefits Information. You will use this folder later in onboarding. Please note that Revver will automatically log you out after an extended time of inactivity.

Logging into SplashTrack

Please open the bookmark for SplashTrack.

Click on the login button and use your username and password to sign in. Note; you should have already logged into SplashTrack several times by now and have already set your username and password. If your username and password is saved to a personal account, I would recommend setting up a separate Google profile rather than logging into your personal account in the same browser window as your work account. Please view this article for help with using multiple Google profiles. Your username is your personal email address. If you wish to change this, you can go to "Employee info" then click the pen icon under "General Info". You are not required to change this.

Once you are logged into SplashTrack, please navigate to the benefits portal by clicking on the person icon in the top right corner of the screen and clicking on the "Benefits Portal" link.

At this time you will not do anything with the benefits portal but you will need this for onboarding later on.