Operations Team
Below are a list of individuals on the operations team and the areas/subjects they can help you with.
Name |
Can Help You With |
Eric Seljaas Chief Customer Officer Executive Operations |
|
Jim Harvey Director of Onboarding Onboarding Team |
|
Eric Barker Growth Customer Account Executive Customer Account Executives |
amendments to add features to user accounts, questions on accounts in hub / what features they have, questions on legacy software/features compared to current questions on legacy accounts and moving them to our latest platforms, migration process questions renewal process, upsell strategies and cross-sell strategies. |
Mike Edlefsen Customer Success Enablement Manager Technical Customer Success Managers |
Customer References
General Customer Success enablement questions
Process/system changes that affect the Customer Success org (started from outside CS)
Processes/systems within the Customer Success org
Process/system changes within the Customer Success org
Processes/systems used by CS org (Outreach, Totango, Chili Piper, SFDC)
Totango
Upsell/cross-sell within CS org
Creating/review SFDC dashboards & reports regarding CS org
|
Curtis Nash Technical Services Manager Technical Services |
|
Kevin Searcy Professional Services |
|
Robert Jessop Professional Services |
|
Jeff Alfieri Technical Customer Success Manager |
|
Mark Shepherdson Technical Customer Success Manager |