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Chili Piper Set Up

General Processes New CS Employee Onboarding

Click this link to find who to contact to get your Chili Piper account set up View this video fr...

Updated 2 years ago by Michael Edlefsen

New York Life Migration Information

New York Life

under construction...

Updated 2 years ago by Michael Edlefsen

SecureDrawer

Renewals

SMB group: use “EFCO to Rubex” sequence CSM will create a "migrate to Rubex" quote for Secur...

Updated 2 years ago by Michael Edlefsen

New York Life Renewals

Renewals

Click here to go to New York Life renewal information

Updated 2 years ago by Michael Edlefsen

Caselle Accounts

Renewals

Renew them on their current products with a $0 opportunity. Submit to finance right away

Updated 2 years ago by Michael Edlefsen

Rubex Hosted

Renewals

Growth team: use “Generic” sequence in Outreach Build quote Send DocuSign Follow t...

Updated 2 years ago by Michael Edlefsen

Rubex Private Cloud

Renewals

We are trying to move all RPC clients to Rubex Hosted Build quote Send DocuSign with RP...

Updated 2 years ago by Michael Edlefsen

Agents opted into Sales Central vs. Agents who have NOT opted in

New York Life

Agents opted in who also had an account with us at the time they opted in: The agent will pay ...

Updated 2 years ago by Michael Edlefsen

Duplicate Opps

General Processes

Rename all duplicate opps as “Duplicate” and mark as “closed lost” Any opps with a date ...

Updated 2 years ago by Michael Edlefsen

Migration Process for Legacy Clients

Migration Information

Underlined, bold, & italicized steps are automated. All others are manual steps. Client Requ...

Updated 2 years ago by Michael Edlefsen

Roles in Migration Process

Migration Information

Professional Services Monitor clients that have a migration on a renewal or amendment via Sale...

Updated 2 years ago by Michael Edlefsen

What to do if you get a phishing email or smishing text

Security Training and Best Practices

What is a phishing email? Phishing is a type of social engineering where an attacker sends a fra...

Updated 2 years ago by McKay Christensen

Migration Records - How to Create Manually

Salesforce Product

The ability to manually create Migration records in Salesforce is limited to a few people. If you...

Updated 2 years ago by Anna Maruji

Migration Records - Created by Mistake or Critical Information Missing?

Salesforce Product

Since Migration records are auto-created based off of criteria from a Closed Won Opportunity and ...

Updated 2 years ago by Anna Maruji

Security Awareness Training Information

Security Awareness Training

Why do we have Security Awareness Training? All eFileCabinet employees are required to take and ...

Updated 2 years ago by McKay Christensen

Migration Report and Dashboard Creation Training

Salesforce Product

This training was held with Kelsee Beck and Brock Cutler when they requested an understanding of ...

Updated 2 years ago by Anna Maruji

Migration Object Introduction

Salesforce Product

This training video reviews the Migrations object in Salesforce, its intended use, and where you ...

Updated 2 years ago by Anna Maruji

Migration Process Training

Salesforce Product

Please review the 13 minute training video in Gong here: https://app.gong.io/call?id=898373501423...

Updated 2 years ago by Anna Maruji

Payroll, Timekeeping, Time Off, Benefits, SplashTrack, & Replicon

Helpful Links

SplashTrack: https://account.splashtrack.com/  Update your information, including phone number...

Updated 2 years ago by April Hanson

How to Log Hours in Replicon

How Tos

You can access Replicon in two ways:Mobile App: Replicon – Timesheets with GPS - or - Website: ht...

Updated 2 years ago by April Hanson