Submitting a CRM Ticket

If you have any bugs to report, enhancement requests, or other needs, please submit them via the CRM Request Flow that can be found on the top-right of the home page of any Salesforce application, as shown below. Please avoid sending these types of requests by email or Slack DM.

This applies not only to Salesforce-related issues but to any of the systems listed below, which we also manage:

• Salesforce (includes CPQ and Billing)
• Elements.cloud
• Chili Piper
• Outreach
• Avalara
• Gong
• Marketo integration
• DocuSign
• OwnBackup
• Totango integration
• ZoomInfo
• Apollo.io

If you are ever in doubt about who to reach out to regarding a particular system, submit a ticket to IT by emailing ithelp@revverdocs.com, and they will route it to the right place.